Cancellations and Returns
How to get a defective item replaced and how does the 3-day Replacement Guarantee work?
We check repeatedly before packing the items which are to be sent. We sincerely scrutinize for defective materials. Hence, it is very rare that a defective item gets shipped on our behalf. Still, if it happens, follow the following steps to get it replaced. In order to get a defective item replaced, contact us via the Contact Us page, within 3 days from the date of delivery.
The defective product (or part of it) will be recalled and the replacement will be shipped immediately.
All products sold under bigbooks.in are covered under the 3-day replacement policy. You only need to notify us about any defective or damaged product, either at the time of delivery or within 3 days after the delivery has been made. You need to send us the damaged product in the same condition you received along with the original invoice, packaging, and accessories (if any). Upon receiving the damaged product we will then issue a brand new replacement without asking for any extra charges.
Cases when the product will not be eligible for return or replacement-
- Products with tampered or missing serial/UPC numbers.
- Any damage /defect which is not covered under the manufacturer’s warranty.
- Damages caused by misuse/ rough handling of the product.
- Incidental damage due to malfunctioning of product.
- Any product that is returned without all original packaging and accessories.
How to cancel an order?
An order can be canceled before the processing of the same gets completed. Once the processing of an order is done, you can not cancel that order anymore.
Is it possible to cancel the order online?
No, you need to call us at +91 8334996065 in order to cancel your order. You just need to call us and give us the order number which you want to cancel. Once the processing of your order is completed, no further request for cancellation will be entertained.
How long will it take to process my cancellation request?
After you request for cancellation, it will take a maximum of 1-5 business days for bigbooks.in to cancel the order and arrange a refund. You will get notifications as and when the developments regarding the same take place.
What are the modes of refund that are available?
The money will be refunded back to the payment mode/ account that was used initially to make the transaction.
If you wish, you can also keep the payment with us; we will adjust it while you make the next purchase.
Once you have confirmed the cancellation, bigbooks.in will do accordingly and arrange the refund, as quickly as possible.
In case of wrong payment and double payment, you can request for refund or you can also keep the payment with us; we will adjust it when you make the next purchase. If you want the refund in that case we will refund your amount after deducting Gateway Charges.
For any further assistance you require, reach out to us here-
Our Contact Address-
27G, College Street
Email: [email protected]